FREQUENTLY ASKED QUESTIONS

FAQ

SHIPPING & PAYMENT INFORMATION

WHEN WILL MY ORDER SHIP?

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

HOW ARE TAXES AND DUTIES CALCULATED?

ORDER INFORMATION & CONCERNS

I FILLED IN THE WRONG ADDRESS. WHAT CAN I DO?

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

I AM EXPECTING A PACKAGE BUT IT HAS NOT BEEN DELIVERED.

MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?

WHY WAS MY ORDER CANCELED?

RETURNS & REFUNDS

MY PURCHASED ITEM IS DAMAGED

WHAT IS YOUR RETURN POLICY?

HOW CAN I RETURN AN ORDER?

CAN I EXCHANGE MY SHOES?

MY RETURN ARRIVED AT YOUR WAREHOUSE MORE THAN 14 DAYS AGO, BUT I DID NOT RECEIVE MY REFUND YET. WHAT SHOULD I DO?

WHEN DO I RECEIVE MY REFUND?

WHAT ARE THE COSTS TO RETURN AN ITEM?

I PAYED MY ORDER WITH STORE CREDITS, BUT I WANT TO RETURN IT. HOW DOES THAT WORK?

DID YOU RECEIVE MY RETURN?

IS IT POSSIBLE TO EXCHANGE SALE ITEMS FOR ANOTHER ITEM?